Privacy Policy

AACC is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the AACC Web site and governs data collection and usage. By using the AACC website, you consent to the data practices described in this statement.

Collection of your Personal Information

AACC collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. AACC also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites.

There is also information about your computer hardware and software that is automatically collected by AACC. This information can include your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by AACC for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding use of the AACC Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through AACC public message boards, this information may be collected and used by others. Note: AACC does not read any of your private online communications.

AACC encourages you to review the privacy statements of Web sites you choose to link to from AACC so that you can understand how those Web sites collect, use and share your information. AACC is not responsible for the privacy statements or other content on Web sites outside of the AACC and AACC family of Web sites.

Use of your Personal Information

AACC collects and uses your personal information to operate the AACC Web site and deliver the services you have requested. AACC also uses your personally identifiable information to inform you of other products or services available from AACC and its affiliates. AACC may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

AACC does not sell, rent or lease its customer lists to third parties. AACC may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, AACC may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to AACC, and they are required to maintain the confidentiality of your information.

AACC does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

AACC keeps track of the Web sites and pages our customers visit within AACC, in order to determine what AACC services are the most popular. This data is used to deliver customized content and advertising within AACC to customers whose behavior indicates that they are interested in a particular subject area.

AACC Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on AACC or the site; (b) protect and defend the rights or property of AACC; and, (c) act under exigent circumstances to protect the personal safety of users of AACC, or the public.

Use of Cookies

The AACC Web site use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize AACC pages, or register with AACC site or services, a cookie helps AACC to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same AACC Web site, the information you previously provided can be retrieved, so you can easily use the AACC features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the AACC services or Web sites you visit.

Security of your Personal Information

AACC secures your personal information from unauthorized access, use or disclosure. AACC secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

AACC will occasionally update this Statement of Privacy to reflect company and customer feedback. AACC encourages you to periodically review this Statement to be informed of how AACC is protecting your information.

Contact Information

AACC welcomes your comments regarding this Statement of Privacy. If you believe that AACC has not adhered to this Statement, please contact AACC at tech.support@aacc.net. We will use commercially reasonable efforts to promptly determine and remedy the problem.

Do Not Call Policy

TCPA Adherence Summary

The federal Telephone Consumer Protection Act (TCPA) and related FCC regulations shield consumers from unwanted telemarketing. The TCPA defines telemarketing as the initiation of a telephone call or fax for the purpose of encouraging the purchase or investment in property, goods or services, which is transmitted to any prospective customer at a residence. The TCPA governs cold calls, prerecorded sales calls, and the use of autodialers, fax machines, and other telemarketing strategies.

AACC’s compliance with the TCPA includes the following:

  • AACC maintains a Do Not Call Policy
  • We promptly provide a copy of the Policy to requesting consumers
  • We only make calls between 8 AM and 9 PM (local time of the person being called)
  • Our representatives always identify the caller name, company name and caller location
  • We maintain and comply with a company “do not call” list derived from the federal “do not call” registry
  • We always honor a consumer’s request made during a call to place the consumer’s name on the “do not call” list
  • We do not use a predictive or progressive dialing
  • Our system transmits caller ID information

AACC maintains a record of the name and telephone number(s) for consumers who do not wish to be called. Upon request, consumers’ telephone number(s) will be added to AACC’s internal Do Not Call List within five (5) business days of receipt of such request.

Consumers are responsible for notifying AACC of any changes in name or telephone number if they move or wish to place a new telephone number on the AACC internal Do Not Call List, or if there is more than one telephone line or number that they wish to place on the Do Not Call List.

Consumers have additional avenues available to them that will help reduce or eliminate unwanted telephone solicitations. Consumers may place their telephone number(s) on the National Do Not Call Registry by calling 1.888.382.1222 or online at www.donotcall.gov. In addition, the Direct Marketing Association also offers a free service titled “Telephone Preference Service.” Consumers may register for this service online at www.dmachoice.orgor by sending a written request to:

Telephone Preference Service
Direct Marketing Association
P.O. Box 1559
Carmel, NY 10512

AACC has established and implemented written procedures to honor consumers’ requests that they not be called, and appropriate personnel have received training. Procedures include consultation of both the National Do Not Call Registry and internal Do Not Call List prior to making any telephone solicitation.

Telephone calls to consumers with whom AACC has an established business relationship are permitted unless they have asked to be included on the internal Do Not Call List.
No unsolicited facsimile solicitations will be initiated.

Consumers may request a copy of this Policy. Upon receipt of the request, we will send a copy via electronic mail within thirty (30) days.

If you have any questions or comments regarding AACC’s Do Not Call Policy or Privacy Policy, contact:

AACC Online – DNC
P.O. Box
Forest, VA 24551

Terms of Use

Welcome to the American Association of Christian Counselors terms and conditions, which apply to your use of the American Association of Christian Counselors Website. By accessing this Website, you agree to be bound by them.

DEFINITIONS

“Conditions” means these terms and conditions: “Personal Information” means any personal details provided by you via the Website; “User(s)” means (a) user(s) of the Website either collectively or individually, as the context requires; “We/us/our” means American Association of Christian Counselors, “Website” means the website located at https://store.aacc.net or any subsequent URL which may replace it; and “You/your” means you as a user of the Website.

1. ACCESS

We will provide you with access to the Website in accordance with these Conditions.

2. YOUR OBLIGATIONS

2.1. You:

2.1.1. agree not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws;

2.1.2. agree not to upload or transmit through the Website any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer;

2.1.3. will not upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;

2.1.4. will not use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired;

2.1.5. will not use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);

2.1.6. agree that in the event that you have any right, claim or action against any Users arising out of that User’s use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.

3. INDEMNITY

3.1. You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account.

4. OUR RIGHTS

4.1. We reserve the right to:

4.1.1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

4.1.2. change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

4.2. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.

5. THIRD PARTY LINKS

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

6. MONITORING

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

7. YOUR DATA

7.1. We respect your personal information and undertake to comply with applicable UK Data Protection legislation from time to time in place.

7.2. You should be aware that:

7.2.1. if we are requested by the police or any regulatory or government authority investigating suspected illegal activities, or upon receipt of a court order, to provide your Personal Information and/or information concerning your activities whilst using the Website we shall do so; and

7.3. We reserve the right in our reasonable discretion to disclose details of your use of the Website in relation to any, or any threatened, Court Proceedings in connection with your use, or the use of anyone under your control, of the Website whether in connection with the matters set out in these Conditions or otherwise.

7.4. Please view our Privacy Policy, which forms part of these Conditions.

8. INTELLECTUAL PROPERTY AND RIGHT TO USE

8.1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorized by us.

8.2. The Website is Copyright, American Association of Christian Counselors, 2003. All rights reserved.

9. NOTICES

9.1. You may send us notices under or in connection with these Conditions:

9.1.1. by post to 129 Vista Centre Dr. Suite B Forest VA, 24551;

9.1.2. by email to tech.support@aacc.net

9.2. As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 3 working days of our receipt and should be retained by you.

10. LIMITATION OF LIABILITY

10.1. WHILE WE WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION WE PLACE ON THE WEBSITE, WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED IN RELATION TO ITS ACCURACY.

10.2. The Website is provided on an “as is” and “as available” basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.

10.3. Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.

10.4. Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under United States law.

10.5. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.

10.6. We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party’s hypertext link.

10.7. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) for:

10.7.1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

10.7.2. any loss of goodwill or reputation; or

10.7.3. any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.

10.8. Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

11. SEVERANCE

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

12. WAIVER

Nothing shall be construed as a waiver by us of any preceding or succeeding breach of any provision.

13. SURVIVAL

Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

14. ENTIRE AGREEMENT

These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation of these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.

15. LAW

The Conditions will be exclusively governed by and construed in accordance with the laws of United States whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

16. ORDER CANCELLATION POLICY

To cancel an order you have placed with AACC, please contact customer service at 1-800-526-8673.  Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.

When contacting customer support, please be ready to provide your name, the order number and your contact information.

Please note that if the item has shipped, the order cannot be canceled.  In this case, you can request to return the item for a refund.  All returns must be made within 35-days of the original shipment date.

17. RETURN/EXCHANGE POLICY

AACC will issue a full refund for physical products returned in new condition within 35-days of the shipment date.  All returns should include either the original receipt or packing slip.  Please contact customer service for questions or assistance at 1-800-526-8673.